Hi @supergey
First off, check what you've actually uploaded. What client are you using? qBittorret and uTorrent both have columns you can add to display this. In qBittorrent, right-click while hovering over the column titles (1). It's th same in qBittorrent, if I remember correctly. I'm sure other clients will have this facility too.
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The number of times a torrent has been loaded has no direct relationship with how much you have uploaded yourself, other than the first 100% or so to get at least one person fully seeded. After that (during it, even), leechers become seeders. It's quite possible that you upload something once, and everything thereafter is seeded by others. That's unlikely to be absolute in my experience, but it's not uncommon for me to have seeded only 220% yet there are a dozen completed uploads showing. I have no idea how the decision tree driving everything works out who is going to seed what!
Once you see that figure you'll be more certain about how much you've actually uploaded and can judge if you feel it falls short. Remember that ratios are calculated from the total you've uploaded and downloaded. If these are both low, a small addition can make a noticeable difference. The larger those totals, the more it takes from an individual upload to move the needle. For example, I was seeding one continuously at 1-1.5mb/s for most of yesterday, and was pleased to notice my ratio ticked up by one percent.
Once you have that info, send details to the helpdesk via the link in the main page's toolbar. Only they have access to the info needed to look at this specific case.
Don't forget to tell them the name of the torrent, perhaps even include a link to it. I suspect a screenshot of the torrent in your client might also be useful. Thereafter, I'm sure they'll ask for any additional info they need.
