Helpdesk not working?
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Hello,
I was trying to submit a question to the helpdesk: https://www.gaytor.rent/helpdesk.php
But even after filling out the whole form, clicking the "Help me" button doesn't work - it doesn't seem like there's a way to send in a question.
Can this be fixed? Thanks.
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Have you already tried to clear the browser cache (Crtl+F5 on Windows or Command+Shift+R on Mac)?
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Thanks for the reply. Yes, I did - it didn't help.
However, I just noticed that the Helpdesk page does seem to work in Internet Explorer. (The time I tried before was in Firefox.) I'll use IE now just to send my request, but perhaps that provides a hint to fix the issue?
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Thanks for the reply. Yes, I did - it didn't help.
However, I just noticed that the Helpdesk page does seem to work in Internet Explorer. (The time I tried before was in Firefox.) I'll use IE now just to send my request, but perhaps that provides a hint to fix the issue?
I'm a little confused about what the problem could be. I've tested this myself on Firefox and cannot seem to duplicate the issue. This seems strange.
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Oh sorry, my bad – I meant Chrome, not Firefox.
Thanks for looking into it.
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I see exactly what you mean… I can fill in the information in Chrome, but it will NOT allow me to hit the "Help me" button. It won't even acknowledge that it exists as something clickable. I will forward this to our admin. Thank you for bringing this to our attention.
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Can you try it again after having cleared the cookies in Chrome, it is under History.
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