where is the six-digit code ?
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Have you try resetting your password not email and exclude or ignore passkey authentication ...
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@john32123666 now i cant' do anythiong: too many tries
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@zwinna Might need to contact helpdesk if you're able. If not I can do it for you
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@frostycab done!
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@frostycab i'd like to use only the password
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check your email sometimes a security verification code is sent by the server ...
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@zwinna Hang on, have you actually enabled 2FA? If not then you don't need a code
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@frostycab i think i don't
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I'm having the same issue, I scanned the verification when I first authorized the app, but I cancelled the app cause it wasn't affordable at the time and thought I would get around to it before I got logged out. Whoops. I downloaded a new AA but they want the qr code and I don't know where that is. Any help would be greatly appreciated.
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when u guys made 2FA u guys saved the file of passcode to somewhere right?
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@jokuihmemies I saved some key codes but none of them are 6 digits. They look more like a windows code. 4 sets of 5 letters. Granted this was the first time Ive ever used the AA app.
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@jokuihmemies I definitely did. If only I knew where I put them. LOL
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@Skywalker007 then use that to log in, not with a password. if u input password then it will ask for 6-digit authentication code
@jokuihmemies I definitely did. If only I knew where I put them. LOL
LOOL xD
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@frostycab I put in my username, my password and then its asks for the 6 digit code. None of the codes I saved are 6 digits.
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@Skywalker007 dont input 6-digit code but click "Lost your phone? Use a recovery code" and then enter ur recovery code
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We don’t recognise this device, so we need your code. Open your authenticator app and type the 6-digit number it’s showing now.
6-digit code
this is where Im stuck.
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@jokuihmemies
Thank You!!!! Back online. -
@Skywalker007 now unlink ur Two-factor authentication or redo it so u wont have this problem again
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I never change anything reset password and restore cause I know it is complicated ...
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Hi! with your help and withsite's help now it's all ok
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