logging in every day
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Since the weekend everytime i visit the website i have to constantly reset my password EVERY time as it is always invalid after being reset 2 or 3 times a day. What is going on. My username/password has been valid for several years without the need to change it. It is getting annoying to have to send a reset request every time i try to log in. there is no save option anywhere.
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@swansea1960 it sounds like someone else has hacked your account, and is changing your password. Check to see what you have uploaded and downloaded.
Does anybody you know of have access to your computers or your wifi? -
@lololulu19
no one has access to my account, nothing suspicious with my email account. -
@swansea1960 Some other possibilities:
when you attempt to change your password, it is not actually changing. Look in your trash and spam folders to see if there is a confirmation message.You are logged in on more than one computer.. and you need all your logins to be logged out for the password reset to take effect.
Lettuce know how the problem is eventually fixed, so we don't encounter the same problem.
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@swansea1960 said in logging in every day:
@lololulu19
no one has access to my account, nothing suspicious with my email account.Try the helpdesk.
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