If our system warns accounts, because thinking they belong to the same user, it sends to both accounts a PM.
In that warning PM is described how to resolve that solution.
To deactivate one account there > https://www.gaytor.rent/delacct.php
and then reactivate rights on the remaining there > https://www.gaytor.rent/reactivate.php
I recommend to keep the older account.
In case both accounts are not of the same user, instead of above proceeding, you need to write to the Helpdesk again with an explanation why two users used the same access. This then has to be forwarded to Moderator with special powers to unlock both accounts if his review is favorable.