where is the six-digit code ?
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@jokuihmemies I saved some key codes but none of them are 6 digits. They look more like a windows code. 4 sets of 5 letters. Granted this was the first time Ive ever used the AA app.
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@jokuihmemies I definitely did. If only I knew where I put them. LOL
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@Skywalker007 then use that to log in, not with a password. if u input password then it will ask for 6-digit authentication code
@jokuihmemies I definitely did. If only I knew where I put them. LOL
LOOL xD
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@frostycab I put in my username, my password and then its asks for the 6 digit code. None of the codes I saved are 6 digits.
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@Skywalker007 dont input 6-digit code but click "Lost your phone? Use a recovery code" and then enter ur recovery code
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We don’t recognise this device, so we need your code. Open your authenticator app and type the 6-digit number it’s showing now.
6-digit code
this is where Im stuck.
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@jokuihmemies
Thank You!!!! Back online. -
@Skywalker007 now unlink ur Two-factor authentication or redo it so u wont have this problem again
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I never change anything reset password and restore cause I know it is complicated ...
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Hi! with your help and withsite's help now it's all ok
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@Skywalker007 now unlink ur Two-factor authentication or redo it so u wont have this problem again
You don't necessarily need to unlink and relink. As long as you're logged in you can just regenerate your recovery codes.
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@frostycab yah ik but if he doesnt want that 2FA anymore
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The six-digit code is the one-time code from the authenticator app (Google Authenticator, Authy, etc.) that you set up when you enabled two-factor login under Settings > Security. If you've lost access to that app, just message the Helpdesk and we'll turn two-factor off for you so you can sign in with your username and password again (and you can re-enable it later if you like). If you never turned on two-factor, you don't need a code at all. Sorry for the hassle!
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Quick pointers on this. The six-digit code only exists if you turned on two-factor authentication yourself at some point: it's the rotating code inside the authenticator app (Google Authenticator, Aegis, etc.) you scanned the QR code with back then. If you never set that up, the site won't ask you for one. If you couldn't log in over the last days without ever enabling 2FA, that was most likely a site-side login issue we fixed yesterday, so please just try again. And if you're genuinely locked out (lost the app or the recovery code), contact the helpdesk from the email address registered to your account and we'll sort it out there.
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